1. About these terms

These Terms of Service govern your use of tziki.com, our online ordering, the Tziki mobile app, our loyalty program, our email and text messages, and our messaging channels, including messages sent through our Google Business Profile. Tziki is operated by 209 Tzatziki LLC, 209 7th Avenue, New York, NY 10011 ("Tziki," "we," "us").

By using any of these services, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use them.

2. Ordering, pricing and hours

• Online orders and app. Orders placed at order.tziki.com or in the Tziki app are processed by our ordering provider, Toast, Inc., and are also subject to the Toast Guest Terms of Service. Orders through DoorDash, Uber Eats or Grubhub are governed by those platforms' terms.

• Prices. Prices may differ between in-store, online and third-party delivery orders, and may change without notice. The price shown at checkout is the price charged.

• Hours and availability. Hours, menu items and specials may change. We do our best to keep our website and Google listing current, but please confirm with us if timing is critical.

• Reservations. Tziki is counter service. We do not take table reservations.

• Catering and group orders. Catering quotes are confirmed only in writing by our team.

• Loyalty program. Points and rewards have no cash value, cannot be transferred, and may be changed or discontinued at any time.

3. Messaging and our AI assistant

• Automated replies. When you message Tziki from Google Search or Maps, an automated AI assistant provided by Google may answer first, using the information on our Business Profile. A member of our team may join or take over the conversation.

• Informational only. Automated replies are for general information. If an automated reply conflicts with our posted menu, prices or hours, or with a confirmation from our team, the posted information or our team's confirmation controls. Automated replies do not create a binding order, quote or reservation.

• Sensitive information. Do not send payment card numbers or passwords by message, and do not rely on automated replies for allergen information. Tell our team about any food allergy before ordering.

• Marketing texts. If you opt in to marketing texts, message frequency varies. Consent is not a condition of any purchase. See Section 3 of our Privacy Policy.

• Rates and delivery. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

• Opting out. Reply STOP to opt out or HELP for help. You can also contact privacy@tziki.com or call 646-360-2970.

• Records. Messages may be stored and reviewed by Tziki and by Google to respond to you and improve service, as described in our Privacy Policy.

4. Allergens ‍

Our kitchen handles wheat, dairy, eggs, sesame, nuts, shellfish and other common allergens. We cannot guarantee any item is allergen-free. If you have a food allergy, tell our team before ordering.

5. Our content ‍

The Tziki name, logo, artwork, photos and website content belong to Tziki or its licensors. You may not copy or use them commercially without our written permission.

6. Disclaimers and limitation of liability

Our website, ordering and messaging services are provided "as is." To the fullest extent permitted by law, Tziki is not liable for indirect or consequential damages arising from your use of them, and our total liability for any claim is limited to the amount you paid for the order involved.

7. Governing Law ‍

These terms are governed by the laws of the State of New York. Any dispute will be handled in the state or federal courts located in New York County, New York.

8. Changes ‍

We may update these terms from time to time. The Effective Date at the top shows the latest version. Continued use of our services means you accept the updated terms.

9. Contact ‍

Tziki (209 Tzatziki LLC) · 209 7th Avenue, New York, NY 10011 · info@tziki.com · 646-360-2970 · Privacy questions: privacy@tziki.com